1. Service provider
openhorizoon.com, LLC, Business Center Gulliver, 1A Sportyvna Square, Kyiv, 01001, Ukraine. Email: contact@openhorizoon.com. Phone: +380 665 725 8574. Identification is provided in accordance with Law of Ukraine No. 675-VIII 'On Electronic Commerce', Art. 7.
2. Scope of services
We provide personal training sessions, training programmes and consultations. Before a distance contract is concluded, the client receives clear information on the service, price, payment terms, performance schedule, cancellation and withdrawal rights and the complaint procedure, in accordance with Law of Ukraine No. 1023-XII 'On Consumer Protection', Arts. 4, 13, 15.
3. Eligibility and health
Clients must be 18 or older. Minors may participate only with the written consent of a legal representative. Coaching is not medical advice; clients must disclose relevant health conditions and obtain medical clearance where needed.
4. Prices and payment
Prices are stated in Ukrainian hryvnia and include applicable taxes. Sessions are paid in advance unless agreed otherwise. openhorizoon.com is a single tax payer; VAT is optional.
5. Scheduling, cancellation and refunds
Sessions may be rescheduled at least 24 hours in advance. Late cancellation or a no-show may forfeit the session. Refunds are handled under our cancellation and refund policy. Statutory consumer rights are not restricted.
6. Client responsibilities
Clients must provide accurate information, follow safety instructions and use suitable clothing and equipment. Participation is voluntary and at the client's own risk.
7. Advertising and claims
Advertising is clearly identifiable. Fitness and health-related statements are accurate and substantiated in accordance with Law of Ukraine No. 270/96-VR 'On Advertising'. Individual results vary and are not guaranteed.
8. Liability
Services are fitness coaching, not healthcare. Liability is limited to the extent permitted by Ukrainian law.
9. Complaints and disputes
Complaints may be sent to contact@openhorizoon.com; we respond within 10 business days. Consumers may also apply to the State Service of Ukraine on Food Safety and Consumer Protection or to the courts. Rights under Law of Ukraine No. 1023-XII 'On Consumer Protection' are not excluded.
10. Personal data and cookies
Personal data is processed under Law of Ukraine No. 3992-IX 'On Personal Data Protection'. Non-essential cookies require prior consent under Law of Ukraine No. 1089-IX 'On Electronic Communications'. See our Privacy Policy and cookie settings.
11. Changes and governing law
We may update these terms; the current version is published on this page. These terms are governed by the law of Ukraine.